Customer Service/Operations Assistant

Duties:

• Confidently deal with all incoming customer calls in a curteous and efficient manner
• Complete bookings on our in-house computer program (CityTrak)
• To resolve and direct customer queries by effectively communicating with other ServiceCentres and departments at all levels
  

Skills and abilities:

• Computer literate and comfortable learning new computer packages
• Fast and efficient keyboard skills
• Efficient and customer focused telephone manner
• Effective communication skills
• Excellent punctuality and attendance
• Able to work in a pressured environment
• Flexible
• Reliable
• Good team player
• Mature, professional, measured approach