Frequently Asked Questions

 

Q: Who are CitySprint?

A:
The UK’s leading courier network offering SameDay Courier, NextDay Courier, International Courier and Specialist Services.

Q: Where is CitySprint located in the UK?

A:
CitySprint has a National network of ServiceCentres across the UK. This enables us to provide local, national and international courier services to our Customers.

Q: What services do CitySprint offer?

A:
CitySprint has developed a range of flexible, cost effective courier services designed to meet Customers needs at any given time.

Q: Do I have to open an account to use CitySprint’s services?

A:
No, you can use CitySprint’s courier services without an account, simply by telephoning 020 7880 1000 (London) or 08707 510076 (Outside London) and paying by Credit Card, Debit Card or Corporate Purchasing Card.

Q: How big is CitySprint’s fleet?

A:
CitySprint has a courier fleet of over 1200 fully branded vehicles ranging from push bikes to motor bikes, small vans and Luton vans operating throughout the UK.
 

Q: Can I book OnLine?

A:
Yes, you can book CitySprint SameDay Courier, NextDay Courier and International Courier services OnLine through the website. You can also track the status of your delivery and view OnLine electronic signatures and access a suite of account activity reports.

Q: How can I pay for CitySprint services?

A:
CitySprint offers a range of payment options. These are: Direct Debit, Credit Card, Debit Card, Corporate Purchasing Card, BACS, CHAPS and Cheque.

Q: Can I view my account activity OnLine?

A:
Yes, in addition to booking, tracking and viewing electronic signatures OnLine you can view reports showing your account activity.

Q: Can I track my parcel and see when it has been delivered?

A:
Yes, CitySprint’s CityTrakker technology means that in addition to booking and viewing account activity reports OnLine, you can track your parcel and have access to real-time updates of the status of collection and delivery and view electronic signatures.